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Shipping & Returns

Shipping Policy

Depending on the design and any added customization, creating your ornament will usually take roughly two weeks from start to finish. This includes creating, firing, glazing and preparing to ship. If you have a specific time line that you are trying to meet, please include that in the notes and I will do my best to accommodate. If shipping as a gift to a different person/location, please include all necessary shipping information and a customized message for the included card. Buyers are responsible for any customs and import taxes that may apply. I’m not responsible for delays due to customs.

Return & Exchange Policy

Your satisfaction is my top priority. I love what I do and I want you to love what you receive. Due to the unique nature of the creative process, our boats may occasionally pass in the night. Rest assured I want to make it right. I would be happy to exchange any item you’re not completely satisfied with, or I will gladly accept returns within 14 days of delivery (Buyers cover return shipping). If the item is not returned in its original condition, the buyer is responsible for any loss in value.